How to resolve login and password issues

Please check this checklist to see if it resolves your issue

Most login and password issues are easily resolved. Please check these items and if they don't resolve your specific issue submit a ticket.

1) Please check that you are using the correct temporary password provided to you via email. If you didn't get the email, check your promotions or spam filter. Be sure to check for any punctuation such as ! and use it as part of the password. This email comes from Covidsupport@kokomo247.com

2) Be sure that you are using the temporary password provided upon your first login. The system won't accept a new password until you have used the temporary password.

3) Ensure that you have used the correct Kokomo24/7 application. Check that it is one of these below. 

4) Check your browser. Kokomo24/7 supports 

- Chrome

- Edge

- Safari