1. Click the Administration menu from the Main Menu
2. Click “Notification Template” menu
Case:
You can configure the following notifications
1. Case Notifications
a. New – This email notification is sent when a new case is saved as a draft in the system.
b. Submitted – This email notification is sent when a new case is opened in the system.
c. Updated – This email notification is sent when an open case is updated by someone.
d. Close – This email notification is sent when a case is closed.
