Explanation of ingest feature?
1. The Ingest button on the Data & Analytics page now pulls more information while ingesting a case for the failed user. It will become far easier and quicker to create a case with this feature.
2. Following information is now pulled into the cable
a) Reported Information – The details of the admin/manager creating the case.
b)Persons Involved – Assigns the failed user for whom the case is being created.
c)Description – Adds the failed survey date as the occurred date.
d)Additional Forms – The failed survey response is copied over to the additional forms section for case records
3. Once the case is ingested the Ingest button stays, but this time clicking on the button would show you the case details instead of ingesting into a new case.
